House Rules

Check-in time is after 3:00 p.m. The key will be placed under the doormat prior to the Guest’s arrival. Agent will use reasonable efforts to have the rental property ready for Guest at check-in time, but Agent cannot guarantee the exact time of occupancy.

Maximum of up to 2 visitors at a time, passport copies must be provided to bookings@rarehomes.ae for us to then forward to security, if not provided security will not allow them to enter the property building or frond at the main gate. Please note that passports sent after 3 pm day before check-in date, will be registered until the following day. Guests will not be allowed to enter the property build or villa after 9:45 pm so please ensure you remind your guests to arrive before the cut-off. Any violation of these visitor rules will mean the full surrender of your security deposit and eviction from the property building or villa with no refund of the nights. The Security takes the visitor procedure very seriously.

Check-out time is by 10:00 a.m. NO EXCEPTIONS! If check-out is not done by 10:00 AM on the day of departure, Guest will be charged an additional night at the full seasonal rate. If the delayed departure causes another reservation to be moved to a different cabin, Guest will be responsible for the additional $30.00 cleaning fee. Keys are to be left under the doormat upon departure.

Early Check-In and Late Check-Out may be possible subject to availability at an additional cost.

All rental properties include washer, microwave, TV with cable or satellite, local telephone, Wi-Fi, and a fully equipped kitchen.

• A basic supply of towels and linens is provided in each vacation rental.
• A cleaning service including, towel changes can be arranged upon request for an extra charge.
• Guests will be provided with one hand towel and one bath towel each.
• Additional towels can be requested at extra cost.
• Additional housekeeping services are available on request at an additional charge.

Please inquire about availability of rollaway beds and cribs in specific rental properties. If you require a rollaway, highchair or crib and it is not provided in the rental property, please notify RARE HOLIDAY HOMES RENTAL in advance. These items are provided subject to prior availability. You accept all liability for the use of supplied cribs, rollways, highchairs and cribs.

All of our rental properties provide high-speed Wi-Fi Internet access. The guest is not allowed to reset the router or change the settings of router, in of violation to this term.

RARE HOLIDAY HOMES accepts MasterCard, Visa and cash in multiple currencies (Please ask for FX currency conversion rate) as payment, but in case of monthly booking payment should be in cash or any liquid currency.

NO PETS are allowed in any of the RARE HOLIDAY HOMES rental properties.

No Daily Maid Service. RARE HOLIDAY HOMES cleaning staff will ensure that your rental home is clean upon your arrival. If your rental property’s cleanliness upon your arrival does not meet your expectations, please contact RARE HOLIDAY HOMES immediately.

Furnishings are subject to change without notice. Furniture, bedding, mattress pads, kitchen equipment, utensils or any other property supplied with the rental property must not be moved, taken out or transferred from one rental property to another. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to you. Each property is inspected by RARE HOLIDAY HOMES staff at the conclusion of your stay. All contents of the home are the property of the owner. If something should break, you must notify RARE HOLIDAY HOMES immediately so that a replacement can be made. Guests are not permitted to alter the wiring of any television, telephone, Wi-Fi.

• DO NOT leave unattended clothes in the machines or in the laundry room. Items left will be collected.
• Dyeing of clothes in wash machines is not permitted.
• Do not leave your soap or personal items in the laundry room.
• Please follow instructions on the machines when using them.
• Do not overload the machines or put an excessive amount of laundry soap in your wash load. This is hard on the machines, as well as your clothes.
• After using the machines, empty the lint screen, wipe off the machines and clean up any mess you have made. The next person that comes to stay will appreciate a clean laundry room.
• Don't wash any of the linen or towels from the apartment during your stay.

Each rental property has a rated maximum number of cars permitted, and you are supposed to park your car at the allocated parking space only. RARE HOLIDAY HOMES RENTAL will not be responsible for any fines caused for parking at undesignated areas.

All rental properties are nonsmoking, with no exceptions. A non-negotiable penalty/fine of AED 1,000.00 will be charged to fumigate if smoking smell evidence is found at the property.

Firearms or weapons of any kind including paintball guns, pellet guns, BB guns, pistols or rifles are strictly prohibited.

No fireworks are permitted in or around the rental property or anywhere at RARE HOLIDAY HOMES.

Please turn off all outside lights and electrical appliances when not in use. Switch off lights when not in use.

Many different pests live and thrive in this region. Your unit has been professionally treated by a commercial pest control company with precise and complete preventative treatments in an effort to keep all the pests and bugs outside. Should you experience a pest control issue, please contact our office so Agent may attempt to correct the problem.

Report all necessary repairs to the office during their working hours, Monday to Friday.

Plumbing and electrical equipment shall not be used for any other purpose than those for which they were intended.

When doing repairs, the guest will be charged only for those damages to the home or apartment that are the result of carelessness or neglect on their part.

RARE HOLIDAY HOMES is not responsible for loss or damage of any valuable and or any personal belongings during your stay in our property. We request all guests not to leave any valuables unattended.

Do NOT throw cigarette butts, lit cigarettes, or any rubbish off your balcony or out of your windows. Don't throw trash anywhere apart from the bins, and then when they are full, into the trash chute located on your floor.

RARE HOLIDAY HOMES properties are located in a residential neighborhood. You are an invited guest in a private home. Loud noises, parties, trespassing on private property, exceeding occupancy limits, speeding, reckless driving or disruptive behavior is forbidden. Large groups spanning multiple homes or functions such as weddings, wedding- related events, reunions or special events are not permitted.

All items found are endorsed and logged in the "Lost & Found" section of the Housekeeping Department and kept available for collection at any time. Any items in the Lost & Found, which are not claimed within 10 days, will be donated to a local charity or discarded.

The following must be completed. Payment of deposit does not exclude this requirement. You are providing your credit card number as a guarantee of payment to RARE HOLIDAY HOMES and agree to pay all rent and charges related to rental property.

You accept all terms of this Agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear. You understand that these costs will be charged to your credit card. In the absence of another payment arrangement, you authorize RARE HOLIDAY HOMES to charge your credit card for payment of these items.

• Passports of all guests (including children and infants) must be submitted ahead of your stay to comply with Dubai Tourism Rules and Regulations; if passports are not submitted then check-in will not be allowed.
• Guest must be 21 years old and above to check-in or must have a legal guardian.
• Treat the property as if it were your own home.
• Keep the property clean and tidy.
• Report any problem to us immediately - this is primarily for your safety.
• Keep all windows and balcony doors closed when not on the property.
• Leave all the appliances plugged in as you found them.
• Don't hold any parties or events
• Don't disturb the neighbors.
• Don't engage in any illegal activities that could be seen as distasteful or disrespectful to local practices.
• Don't give the key or access card to anyone who is not a Checked In guest staying on the property. The non-negotiable penalty of Dhs 500 for each lost access card or Dhs 250 key to cover the cost of replacement.
• Please note that we advertise our TV packages as a standard, not including any additional channels, please do not subscribe to any additional subscriptions. If any new subscriptions are taken during your stay period you will be charged the subscription price, cancellation charge (from the provider), and a Dhs 100 service fee from RARE Holiday Home.
• Any suspicious activity regarding visitors or general apartment use will lead to immediate eviction with no refund nor refund of security deposit.